HighSpin Casino Privacy Policy

At HighSpin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at highspin.com. By using our services — whether through desktop or the HighSpin app — you agree to the practices described in this document. We encourage you to read it carefully so you understand how we handle your data and what rights you have as our player.

Who We Are

We are Costa Matrix Group LLC (legal person number 3-102-934519), the operator of HighSpin Casino. Our platform operates under a Costa Rica gaming licence, in accordance with Law No. 9050. When you use the HighSpin login page, register an account, or engage with any of our services, you are entering into a relationship with us as your data controller. All questions regarding your personal data can be directed to us at support@highspin.com.

Information We Collect

We collect personal data in several ways when you interact with our platform. This includes information you provide directly to us, as well as data we gather automatically through your use of the HighSpin Casino app and website.

Data You Provide to Us

• Full name, date of birth, and contact details provided during registration
• Payment information, including card details and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, proof of address)
• Correspondence with our support team via email or live chat
• Preferences and communication settings you configure in your account

Data We Collect Automatically

• IP address, browser type, device identifiers, and operating system
• Gameplay activity, session duration, and betting history
• Deposit and withdrawal transactions, including method and frequency
• Login timestamps and navigation patterns on our platform
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Data

At HighSpin, we use the information we collect for the following purposes:

• To create, verify, and manage your casino account
• To process deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, Open Banking, and cryptocurrencies
• To apply bonuses such as the HighSpin Casino bonus offers, reload promotions, and loyalty rewards
• To conduct identity verification and comply with anti-money laundering (AML) obligations
• To detect and prevent fraud, problem gambling behaviour, and unauthorised access
• To communicate with you about your account, security updates, and promotional offers
• To improve our platform, personalise your experience, and optimise the HighSpin Casino app
• To administer the HighSpin VIP Club programme and manage personalised rewards

Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. Our HighSpin Casino operations rely on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations to you as a registered player
• Legal compliance — processing required by our licensing conditions and applicable law
• Legitimate interests — fraud prevention, security monitoring, and platform improvement
• Consent — for marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies on our platform to ensure functionality, improve performance, and personalise your experience. When you access the HighSpin login page or browse our casino, small text files are stored on your device. These help us remember your preferences, maintain session security, and analyse traffic patterns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Game providers and software suppliers (such as NetEnt, Pragmatic Play, Evolution, and others) to deliver our gaming services
• Payment processors to handle deposits and withdrawals securely
• Identity verification and compliance service providers
• Regulatory and law enforcement authorities where required by law
• Our VIP management team when administering personalised offers through vip@highspin.com

All third parties we engage with are required to handle your data in accordance with applicable privacy standards and our contractual requirements.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing conditions and legal obligations. In most cases, this means we keep records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data unless further retention is required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at support@highspin.com. We will respond to all verified requests within a reasonable timeframe.

Security Measures

We are committed to protecting your data using industry-standard security practices. Our HighSpin platform employs SSL encryption, access controls, and regular security audits to safeguard your personal information. While no system is entirely risk-free, we continuously review and update our security measures to maintain the highest level of protection for our players.

Restricted Territories

Our services are not available in certain countries, including the United States, Russia, Ukraine, China, Iran, North Korea, and a number of other restricted jurisdictions. We do not knowingly collect personal data from residents of these territories. If we determine that an account has been created from a restricted country, we reserve the right to suspend or close that account in accordance with our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a notice on our platform. We encourage you to review this page periodically. Continued use of the HighSpin Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, we are here to help. You can reach our support team at support@highspin.com, or if you are a VIP member, contact your dedicated specialist at vip@highspin.com. Our live chat is available 24/7 for immediate assistance.