HighSpin Casino Terms and Conditions

At HighSpin Casino, we want every player to enjoy a safe, transparent, and rewarding experience. These Terms and Conditions govern your use of our platform at highspin.com and apply to all services we provide, including games, bonuses, and account management. By registering and accessing our platform, you confirm that you have read, understood, and agreed to the terms set out below. Please read this document carefully before using our services.

1. About Us

Here at HighSpin, we operate under the ownership of Costa Matrix Group LLC (legal person number 3-102-934519), licensed and regulated in Costa Rica under regulations to Law No. 9050. Our platform is designed for international players seeking a premium online casino experience. If you have any questions regarding these terms, you may reach us at support@highspin.com.

2. Eligibility and Account Registration

At High Spin Casino, we accept registrations from players who meet the following conditions:

• You must be at least 18 years of age or the legal age of majority in your jurisdiction
• You must not be a resident of any restricted country listed in our policy
• You must provide accurate, truthful, and complete registration information
• You may hold only one account on our platform at any time
• You must not access your account on behalf of a third party

Our HighSpin platform maintains a strict list of restricted territories, including the USA, Russia, Ukraine, China, Iran, North Korea, and several others. Players from these jurisdictions are not permitted to register or use our services. We reserve the right to close accounts and void winnings where eligibility criteria have not been met.

3. HighSpin Login and Account Security

When you complete the HighSpin login process, you take full responsibility for maintaining the confidentiality of your credentials. We strongly recommend that you:

• Use a unique, strong password that you do not share with any other service
• Never share your login details with another person
• Log out of your account after each session, especially on shared devices
• Contact us immediately at support@highspin.com if you suspect unauthorised access

We are not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure. The High Spin login system is protected with industry-standard encryption, but your cooperation is essential to maintaining account safety.

4. Deposits, Withdrawals, and Payment Terms

At HighSpin Casino, we offer a wide range of payment methods including Visa, Mastercard, Apple Pay, Google Pay, Open Banking, and various cryptocurrencies such as BTC, ETH, LTC, XRP, USDT, and more. Our minimum deposit is 10 EUR/GBP/USD/AUD, while a minimum deposit of 20 is required to activate a deposit bonus.

4.1 Withdrawal Conditions

We process withdrawals subject to the following limits and conditions:

• Minimum withdrawal: 20 EUR/GBP/USD/AUD
• Daily withdrawal limit: 2,000 GBP/EUR/USD/AUD
• Weekly withdrawal limit: 5,000 GBP/EUR/USD/AUD
• Monthly withdrawal limit: 20,000 GBP/EUR/USD/AUD
• Progressive jackpot winnings are paid in full, regardless of standard limits
• Higher limits may be granted at our discretion, including for high-value depositors

We permit only one active withdrawal request at a time. E-wallet withdrawals are processed within one working day once verified and confirmed. Identity, payment method, and compliance checks may be carried out at any time and can suspend or delay a payout. Deposits that have not been sufficiently wagered may attract transaction fees or other restrictions.

5. HighSpin Bonus Terms and Promotions

Our HighSpin bonus offering includes a generous Welcome Package of 380% up to £2,200 plus 2,000 Free Spins across your first four deposits. The HighSpin casino bonus is structured as follows:

• 1st Deposit: 120% up to £500 + 500 FS (promo code SKY) — Free Spins on Lady Wolf Moon Megaways
• 2nd Deposit: 80% up to £600 + 500 FS (promo code AIR) — Free Spins on Kraken's Hunger
• 3rd Deposit: 80% up to £600 + 500 FS (promo code WIND) — Free Spins on Gold Rush with Johnny Cash
• 4th Deposit: 100% up to £500 + 500 FS (promo code GUST) — Free Spins on Wild Cash x9990

5.1 General Bonus Conditions

We apply the following conditions to all welcome bonuses at HighSpin Casino:

• Minimum deposit to activate any bonus: £20
• The bonus must be activated in the Bonuses section within 72 hours of the deposit
• Each bonus is valid for 7 days from activation
• Cash bonus wagering requirement: x35; Free Spin winnings wagering requirement: x35
• Free Spins are played at £0.10 per spin and released in 5 daily sets, starting the day after deposit
• Maximum bet while a bonus is active: 5 EUR/GBP/USD/AUD
• Maximum win from any bonus: x10 the bonus amount
• Free Spin winnings are capped at 100 GBP
• Real money is always wagered before bonus funds
• Only one bonus may be held at a time; each bonus is available once per player
• Accounts identified as duplicates are excluded from all bonus offers

Beyond the welcome package, our HighSpin casino app and desktop platform host a range of ongoing promotions, including a Tuesday Reload Bonus (50% up to £250), a Thursday Reload of up to 240 Free Spins, a Weekend Reload of 50% up to £250 plus 100 FS, a Weekly Cashback of up to £500 every Monday, a Monthly Rakeback of up to £5,000, Lootboxes with prizes up to £10,000, the HighSpin Lottery, Wheel of Fortune guaranteed prizes, and regular tournaments with escalating rewards.

6. HighSpin VIP Club

At High Spin, we offer an exclusive loyalty programme for dedicated players. Our HighSpin VIP Club is entered by depositing from £1,000 and arranging a custom offer with a dedicated VIP manager. As a VIP member, you receive:

• A dedicated VIP specialist as your single point of contact
• Personalised cash bonuses of up to 50%, with amounts reaching £5,000
• Custom rewards, exclusive bonuses, and personal gifts matched to your activity
• Fast-track priority payouts on all withdrawal requests

To enquire about our VIP programme, please contact us at vip@highspin.com. We review VIP eligibility on an ongoing basis and reserve the right to adjust or revoke VIP status at our discretion.

7. Game Fairness and Software

We at HighSpin provide access to over 6,000 slots and a broad selection of live casino games powered by 55+ leading providers including Play'n GO, NetEnt, Pragmatic Play, Playtech, Evolution, Big Time Gaming, ELK Studios, Yggdrasil, BGaming, and many others. All games use certified random number generators to ensure fair outcomes. We do not manipulate results and have no influence over game outcomes once a session begins.

8. Responsible Gambling

We are committed to promoting responsible gaming on our HighSpin platform. We provide tools including deposit limits, session limits, self-exclusion, and cooling-off periods. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team or reach out to an independent support organisation. Our team is available 24/7 via live chat and email to assist you.

9. Prohibited Activities

By using our services, you agree not to engage in any of the following:

• Fraudulent activity, including the use of stolen payment methods
• Collusion with other players or third parties to gain an unfair advantage
• Exploitation of software errors or glitches for financial gain
• Opening multiple accounts to claim bonuses more than once
• Any activity that violates applicable laws in your jurisdiction

We reserve the right to suspend or permanently close any account, void winnings, and withhold funds where prohibited activity is detected. We will cooperate fully with any regulatory or law enforcement authority investigating such matters.

10. Limitation of Liability

Our HighSpin Casino services are provided on an "as is" basis. While we make every effort to ensure uninterrupted access, we cannot guarantee that our platform will be free from errors, delays, or technical issues at all times. We are not liable for losses arising from service interruptions, connectivity issues, or circumstances beyond our reasonable control. Our total liability to you in any circumstance shall not exceed the total deposits made in the preceding 12 months.

11. Amendments to These Terms

At HighSpin Casino, we reserve the right to update or amend these Terms and Conditions at any time. We will notify you of material changes via email or a notice on our website. Your continued use of our platform following any amendment constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions about these Terms and Conditions or any aspect of our services, please reach out to us at any time. Our support team is available 24/7 via live chat at highspin.com, or you may email us at support@highspin.com. For VIP-related enquiries, contact vip@highspin.com. We are here to help and committed to resolving your concerns promptly and professionally.